Why use Metaswitch’s Contact Centers solution?
Enterprises are increasingly recognizing that premises-based contact center solutions, with their costly purchasing, commissioning and maintenance, are an ineffective way of meeting the needs of dynamic call centers.
With cloud-based contact center solutions, enterprises can minimize up-front expenses and mitigate risk. Our scalable cloud-based contact center software can help network operators serve the most effective and efficient contact center solution to their subscribers.
- Nothing for network operators or enterprises to deploy
- Cloud hosting by Telax eliminates capex
- High availability cloud-based infrastructure eliminates service downtime
- Enables network operators to meet the demands of the largest contact centers
- Enables agents to communicate with contacts in their preferred way
- Enables supervisors operators to monitor and optimize their contact center operations
- IVR enables contacts to resolve common requests through a self-service interface, which reduces the number of calls routed to agents and decreases hold times