Contact Centers

The sales and support call center tools enterprises need to remain competitive

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    Voice remains a critical sales and support tool

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    Cloud-based contact center solution

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    Cheaper than premises-based contact centers

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    Feature rich solutions for call centers of any size

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    Integrates voice, email, social media and chat

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    Powerful suite of call routing and analytics tools

Features

Metaswitch’s Cloud Contact Center, powered by Telax, scales to serve enterprises of all sizes.

Featuring intelligent skills-based routing, workforce management and customized reporting, it provides enterprises with the tools they need to effectively run and manage a large contact center without the need for network operators to install and maintain any additional hardware or software.

  • 100% cloud hosted
  • Skill-based routing
  • Customizable reporting and workforce management
  • Multimedia queues for voice, email, social media and chat
  • Interactive Voice Response (IVR)
  • Compliant with HIPAA, SSAE 16 and PCI DSS 3.0
  • 24-hour network monitoring
  • Geographically dispersed host data centers

Download our white paper "The Four Steps to Better Contact Centers".

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Why use Metaswitch’s Contact Centers solution?

Enterprises are increasingly recognizing that premises-based contact center solutions, with their costly purchasing, commissioning and maintenance, are an ineffective way of meeting the needs of dynamic call centers.

With cloud-based contact center solutions, enterprises can minimize up-front expenses and mitigate risk. Our scalable cloud-based contact center software can help network operators serve the most effective and efficient contact center solution to their subscribers.

  • Nothing for network operators or enterprises to deploy
  • Cloud hosting by Telax eliminates capex
  • High availability cloud-based infrastructure eliminates service downtime
  • Enables network operators to meet the demands of the largest contact centers
  • Enables agents to communicate with contacts in their preferred way
  • Enables supervisors operators to monitor and optimize their contact center operations
  • IVR enables contacts to resolve common requests through a self-service interface, which reduces the number of calls routed to agents and decreases hold times
Cloud Contact Center is a great product for a lot of companies that could not afford a premises-based system, but can get contact center capabilities to improve their analytics and performance.

Bob Ashley, Senior Product Manager, Fairpoint Communications

Bob Ashley
Senior Product Manager, Consolidated Communications
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Contact us to request a consultation about our Contact Centers solution

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