Contact Centers

The sales and support call center tools enterprises need to remain competitive

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    Voice remains a critical sales and support tool

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    Cloud-based contact center solution

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    Cheaper than premises-based contact centers

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    Feature rich solutions for call centers of any size

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    Integrates voice, email, social media and chat

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    Powerful suite of call routing and analytics tools

Features

Metaswitch’s Cloud Contact Center, powered by Telax, scales to serve enterprises of all sizes.

Featuring intelligent skills-based routing, workforce management and customized reporting, it provides enterprises with the tools they need to effectively run and manage a large contact center without the need for network operators to install and maintain any additional hardware or software.

  • 100% cloud hosted
  • Skill-based routing
  • Customizable reporting and workforce management
  • Multimedia queues for voice, email, social media and chat
  • Interactive Voice Response (IVR)
  • Compliant with HIPAA, SSAE 16 and PCI DSS 3.0
  • 24-hour network monitoring
  • Geographically dispersed host data centers

Download our white paper "The Four Steps to Better Contact Centers".

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Why use Metaswitch’s Contact Centers solution?

Enterprises are increasingly recognizing that premises-based contact center solutions, with their costly purchasing, commissioning and maintenance, are an ineffective way of meeting the needs of dynamic call centers.

With cloud-based contact center solutions, enterprises can minimize up-front expenses and mitigate risk. Our scalable cloud-based contact center software can help network operators serve the most effective and efficient contact center solution to their subscribers.

  • Nothing for network operators or enterprises to deploy
  • Cloud hosting by Telax eliminates capex
  • High availability cloud-based infrastructure eliminates service downtime
  • Enables network operators to meet the demands of the largest contact centers
  • Enables agents to communicate with contacts in their preferred way
  • Enables supervisors operators to monitor and optimize their contact center operations
  • IVR enables contacts to resolve common requests through a self-service interface, which reduces the number of calls routed to agents and decreases hold times
Cloud Contact Center is a great product for a lot of companies that could not afford a premises-based system, but can get contact center capabilities to improve their analytics and performance.

Bob Ashley, Senior Product Manager, Fairpoint Communications

Bob Ashley
Senior Product Manager, Fairpoint Communications

Contact us to request a consultation about our Contact Centers solution

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