MetaView Web

Presenting a familiar web-style interface accessible through most widely-deployed web browsers, MetaView Web™ brings together all configurations of subscribers and their customer premises equipment, and provides full integration with MetaSphere voice applications.

Two Powerful Interfaces in One

MetaView Web contains two major interfaces, recognizing the varying needs of your operational and support staff.

• MetaView Provisioning – Dedicated to the needs of your provisioning staff–those who set up new subscribers or make frequent changes to existing accounts. Featuring a rich yet streamlined interface, it supports all required configuration of subscribers and their customer premises equipment.
• MetaView CSR – Targets your Customer Support Representatives (CSRs)–including helpdesk staff, support engineers, and anyone else who responds to requests and queries from existing customers. It too provides a simple-to-use interface, yet is sufficiently powerful to address the vast majority of day-to-day customer concerns.

Benefits

Combining a simple-to-use interface with a tiered approach to management and provisioning, MetaView Web reduces both your upfront training and your ongoing support costs.

MetaView Web delivers a number of major benefits:

• Easily access key subscriber configuration and diagnostics from any computer with web access - making 24 hour support much simpler.
• Instantly suspend and resume the subscriber's service - allowing for instant billing.
• Control access to features by changing the subscriber's profile - enabling both rapid response and greater subscriber control.
• Reset PINs and passwords so your subscribers never go without service.
• Diagnose issues with SIP endpoints by viewing active registrations - reinforcing subscriber confidence in your hosted solution.
• View and manage SIP phones assigned to the subscriber (when deployed with the MetaView SIP Provisioning Solution) - virtually eliminating the need for on site diagnostics.
• Click through to MetaSphere Provisioning or MetaView Service Assurance Server to access further configuration and diagnostics - ensuring your representatives are knowledgeable and effective.