MetaView Service Assurance Server
MetaView Service Assurance Server™ tracks and stores detailed diagnostics for all calls, over all protocols, all the time. These detailed call traces enable your technicians to diagnose many common configuration, network and interoperability problems, saving you time and money.
Track Diagnostics for All Calls
When you enable diagnostics on a Metaswitch system, traces are recorded for all calls and transferred to an external database - traces do not have to be individually enabled for particular lines or subscribers. Imagine how much easier it would be, when investigating customer trouble-tickets, to simply launch a web-based application which searches the database for traces related to particular lines or subscribers and then allows you to view those relevant traces. MetaView Service Assurance Server delivers that functionality today.
Once you've identified the relevant traces, Service Assurance Server allows you to print or export the details for offline storage or to pass them to Metaswitch support for further assistance.
Collected traces include:
- Decoded signaling messages
- Routing and number validation events
- Call service actions/decisions
- Codec selection
- Echo cancellation programming
- Media events such as digit and tone detection, tone generation, and digit outpulsing
- Billing records and concise call logs.
Integrated or Dedicated Server Solution
The Service Assurance Server database and application can be installed on a MetaView server, provided the peak call load on the Metaswitch system is less than 50,000 BHCA. Since the diagnostics are recorded for all calls, the load on the server increases in proportion to the call load. At call loads exceeding 50,000 BHCA, Metaswitch offers an optimized dedicated server, with an additional disk array available for call loads exceeding 350,000 BHCA.